Refund, Return & Hygiene Policy

Brand: Flinwear (flinwear.shop)
Customer Care: care@flinwear.com

1. Strict Hygiene Standards for Intimate Apparel

Due to stringent national sanitary and health regulations regarding intimate apparel, worn, tried-on, washed, or unsealed underwear cannot be returned or refunded once opened. This ensures that every pair delivered to you is 100% untouched, brand new, and completely hygienic.

2. The 30-Day First Pair Comfort Guarantee

We want you to experience our micro-modal softness with absolute confidence:

• If you are a first-time Flinwear customer and your first single pair does not fit comfortably, you don't even need to send it back.
• Simply reach out to us at care@flinwear.com within 30 days of delivery with your order number and sizing feedback.
• We will promptly dispatch a replacement in your ideal size or issue store credit for that single pair.

3. Defective, Damaged, or Incorrect Shipments

If you receive a damaged garment or incorrect item:

• Notify us within 48 hours of delivery at care@flinwear.com with photographs of the item and courier box.
• We will arrange a free immediate replacement.

4. Multipack Returns

For multipacks, only completely unopened, sealed packages with intact hygiene stickers and tags can be returned within 7 days of delivery.

5. Refund Timelines

Approved refunds are credited to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via store credit or direct bank transfer (NEFT/UPI).